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TERMS AND CONDITIONS

  • E-proofs are only low-resolution forms of the artwork received.  It is customer’s ultimate responsibility to check whether the proof deviates from the artwork supplied.
  • Once the e-proof is approved, we will print in accordance with the layout of the e-proof. So, please ensure you check the e-proofs carefully and do let us know if you need clarification.
  • E-proofs are not to be used for colour reference (as different computer screens can show different colour outputs). 
  • Once an e-proof is generated and approval to proceed is NOT RECEIVED WITHIN 3 DAYS, the job will be deemed as cancelled and a PROOFING FEE will be charged at $10+GST per job per order.
  • This PROOFING FEE will also apply if a NEW PROOF is required due to change of artwork, or if the job is CANCELLED.
  • All PMS or RGB colours in the supplied artwork will be converted to CMYK settings automatically, if this wasn’t done so by the customer. Please note that colour variances can be a result of this automatic conversion.
  • Print colours can vary from print to print (for the best colour accuracy please refer to a printed colour chart and not your screen).
  • Please allow trimming variances of 1~3mm.
  • If your artwork file is provided as a 2 page PDF, we will treat the front of the job to be page 1 and back of the job on page 2,
  • If you have multiple versions, please provide them in separate PDFs
  • Please provide your artwork files with accurate trim marks
  • Please allow for at least 2mm external and internal bleed
  • Please flatten your artwork and not to link any images.
  • If you have a large area of solid black please use a rich black break down of C 40%, M 40%, Y 40%, K 100% to achieve the best result. Text is fine as 100% Black (K) only
  • For any extra finishes (i.e. Spot UV, Foiling, Diecutting, embossing/ debossing), please clearly indicate these on separately PDFs
  • Please bear in mind that adding a matt cello glaze will darken the colours by approximately 5%
  • As per industry standard colours may vary up to 10%
  • For background patterns or watermarks or close CMYK setting colours (e.g. K100, K95 watermarks), we recommend at least 20% differences to make it more obvious.  As too close CMYK values may not show up very clearly or show up at all.
  • Ultimately, the client is responsible for ensuring all the contents (layout, orientation, spelling and numbers etc.) are correct on the e-proof. Despite the fact that it may have been correct previously or was provided correctly, errors and hiccups happen and things can change. Once the the e-proof has been approved, 101 Print will take no responsibility for any typos or errors.
  • If there is an issue with a job, you have up to 7 days after the delivery of your job to raise this to us and we will investigate and provide a suitable resolution (reprint or refund). 

Disclaimer

101 Print will not be held responsible for any work produced with artwork that is not submitted in line with the required artwork terms and conditions. By submitting orders with 101 Print you agree that all artwork is provided correctly and hereby release and indemnify 101 Print from any liability in respect to work affected by failure to comply with the required artwork terms.

Please ensure you read, understand the artwork specifications and requirements and take our proofing policy into consideration before you place your order(s). 

When placing an order, you are agreeing to the 101Print's terms and conditions of trade, if you are unsure of require further clarification on our terms and conditions, please call 101Print office on 07 3892 7976.

You have 48 hours to let us know of any manufacturing defects. Otherwise the job/ sale is considered final. Our customer service team member will look into the issue raised and advise how we will rectify the situation ASAP.


Shipping Policy

101 Print has sole discretion to use different carriers it sees fit. 

Shipping timeframes are calculated based on estimates provided by carriers to 101 Print, and therefore they are indicative only, not guaranteed.  101 Print shall not be held liable for any delays or loss in delivery caused by shipping companies, custom issues, or any other circumstances beyond the control of 101 Print. This means that the risk of loss and title for such items pass to you when the goods are picked up by the carrier.

You need to provide true and accurate delivery details at the time of purchase and a valid phone number for contact in case of absence.  If a package is not delivered due to a mistake in shipping details supplied by you, 101 Print can help reship the package but any extra charges imposed by the shipping company will be passed to you.  As each country has different delivery practices and policies, you will need to follow the local procedures imposed by the shipping company 101 Print works with.

It is your responsibility to provide full details of recipient to ensure proper delivery of your package.  All packages are sent based on the shipping details set out in the invoice or proof of purchase.

In case your package was lost, stolen, or damaged in some way, please notify us within 48 hours after delivery had been reported as “completed” in the carrier’s system, and we will investigate the matter immediately.  We will do our best to give you a satisfactory outcome if such unfortunate event happened.

Recommended File Setup

GENERAL INSTRUCTIONS

Please note that as we are a trade only printer, you will be responsible for checking that your customer’s supplied files. 

101 Print do not accept responsibility for errors caused by incorrectly set up files.

FILE FORMAT

JPEG, AI, PSD, EPS and PDF formats.

Please note that the resolution must be sufficiently good for large format work. (At least 300dpi)

SOFTWARE COMPATIBILITY

Adobe Acrobat, Illustrator, Photoshop.

If you use software other than these please export your files in a format that can be opened by the above applications OR

a) in an EPS format OR

b) if using CorelDraw export as Adobe Illustrator (.ai)

TEXTS / FONTS

ALL text should be converted to outlines/paths/curves in your graphic design software to prevent your fonts being replaced with a similar one.

IMAGES

We recommend that you use only high resolution images to create your artwork and ensure that you link all images to your artwork file.

BLACKS / GREYS

Not all blacks/ greys are the same! Avoid using 4 colour Blacks and Greys!

Photoshop, Office default Black and Grey contain all 4 CMYK elements.

It is fine for a website or a screen presentation, however, if you use this for printing, you open your design up to misregistration, scuffing and drying issues.

SINGLE BLACKS AND GREYS 

Use this Black and Grey for all text and line work.  This will ensure you will not get any small dots of the other colours on the edge of your text.

FULL RICH BLACK

Use this Black for true rich black backgrounds and images (but not for text).

LINES / STROKES

Lines must be at least 0.2mm (0.57pt) for it to be printed.

Do not use the 'fill' function to draw lines, always use the 'stroke' function. 

BLEEDING  

Please create your artwork 1:1 scale. 

Remember to include sufficient image area on all edges where images bleed (print over the edge)

Please refer to the Artwork Preparation Guides below.

Please add 5mm more bleed on all sides for saddle stitched and perfect bound booklets and books.

INK COVERAGE

Please ensure that the maximum ink coverage (combination of CMYK elements) does not exceed 200%.

Artwork/images with higher than 200% ink coverage would make the ink harder to dry and could leave undesired marks/patches on the prints.

GROUPING

Always group your artwork into 1 single group to avoid elements missing during artwork transfers.

LAYERS

Do not lock the layers in the artwork as to prevent elements missing during artwork transfers.

SPECIAL COLOURS

We will try to match as closely as possible but please be aware that some Pantone/PMS colours are not achievable by CMYK printing process.  We do not accept responsibility for reasonable variations in colour.  Every care is taken to ensure that the colour of each printout is matched as closely as possible.  If you have any special requirements in regards to colour matching, please contact us before placing your order.

ARTWORK EFFECTS

Rasterisation of images/ artwork containing effects such as drop shadows, gradients, opacity variances and flares are recommended to avoid possible mis registration upon transfer of artworks.

OVERPRINT

By default, when you print opaque, overlapping colours, the top colour knocks out the area underneath.

Overlapping removes this knockout and the following can occur: the topmost overlapping printing ink will appear transparent in relation to the underlaying ink; or

with a dark underlying colour, the topmost overlapping colour can be totally absorbed by the darker colour and fail to print out.

SPOT UV

Disclaimer

In regards to artwork, a separate PDF file which contains all Spot UV elements set to K100 is to be supplied.  

Please ensure that this ‘Spot layer’ exported PDF file is aligned in all respects to (size, orientation, crop, position of images and text etc.) to the original CMYK artwork.

UV varnish can sometimes shift slightly when applied. Avoid applying them to thin lines, small text or finely detailed artwork.